Top of the pops......

Well the Top 5 focus activity reported in the last post seems to be working very well indeed - surprisingly given the shaky start to it all!

Focus, focus, focus in all areas is paying dividends and  we all finally know what is needed to deliver the Top 5 in all areas including;

1. Planning arena around development of the programme plan,
2. Data modelling, what, when type questioning,
3. Process modelling activity, business change etc related
4. Contract-ITT developments, what's in and what's out of the contract,
5. Business benefits, what and when released by the Top 5 areas.

all starting to align in terms of the overall approach.

So its looking pretty good for this equifinality approach - much to think over - can we get to an end game with it though?

Only time will tell.....

Complexity is .. er.. complex!

I seem to be mired in complexity these days - very exciting though must admit - closet (or not) problem solver at heart you see.

In past posts have focussed on how on the current project we are going about defining the requirements for a very complex revamp of an asset management system. This has used the concept of 'viewpoints' to build up the requirements and ensure as comprehensive a coverage of system functionality as possible. What was than new word I learned - ah yes - equifinality!

All well and good but then the question was asked - what does all that mean - which seemed reasonable to me. What do I get and when do I get it? Which means having to think through the outline design and high level system architecture - to answers the "what I get" question- and production of an outline programme plan - when to I get it. Logical again!

But - where do you start? How do you then start to put an outline design together? The design team all have different views on timescales and exactly what can be delivered when. Data team running ahead of architecture team running ahead of process modelling - not to mention how are we going to control and manage acceptance of whatever it is is produced! Just where DO you start?

The answer again - equifinality - starting to like this word even more! This time though used in a different context. This time used as a focussing tool - a lens as one of the team explains it - to help focus in on particular aspects of the system design and build. Trying to specify the design of the whole system in one go or even think about how the whole works just blows your mind - yes, but, if this, and if that, and if the other - people disappearing up their own exhaust pipes left right and centre - others sat there fish like, mouth open, eyes agog, what does it all mean, anyway what's on the telly tonight.

So to drive the thinking a Star Trek Management decision was made - a Top 5 would be selected for the team to focus on - make it so number one. A Top 5 what though? The Top 5 'things' of course - go and find out what they are! This has cause a lot of hand wringing, what Top 5 - that's the wrong Top 5 - we don't have the right priority Top 5. However, miraculously, running numerous workshops over the past could of weeks has shown that there actually was a consensus on a Top 5! Key items and dependencies drove everyone to the same set of Top 5 'things' - you could have written them on the back of a fag packet in Top 5 minutes but the real value I have seen is in rallying the team around some common themes - driven by a final outcome - equifinality focussing in action!

So we are now up and running putting together outline timescales for delivery of our Top 5 and drawing boundaries around what can and can't be delivered in these timescales.

There could of course be another Top 5 next week ;)

Onward and upward.....

Not quite there yet ...

This week has been a bit of a reality check on all things connectivity related - so beware you Cloud computing evangelists.

Having said that, this past week has seen me use a remote desktop service from Microsoft pretty effectively. Well in fact I wouldn't have been able to complete the job I was working on without it. Essentially I can't load anything onto my work computer - locked down tighter than a duck's ..... - anyway safe to say it makes  Apple look almost developer friendly. However, through the wonders of the internet and the RDS service all was well, Microsoft Project, Visio you name it I could use it. Impressive, bit slow where I was due to internet speed, but full functionality at the click of a button. Only problem was the client had the same problem as me, they don't have Project or Visio loaded as standard either - convert to pdf saved the day. So all that was worked swimmingly.

The problem came when I had to go into London which involved moving hotel. From my usual cheap 'Lodge' to some very expensive place. I have to say it - the room didn't have any windows either - not sure if that's even legal? Anyway, issues began to arise around wifi connectivity. I was trying to meet up with a friend, who doesn't have a mobile phone (now there is a learning point) only a laptop for communicating via gmail. So we had set a time to check email's in order to plan meeting up one evening. However, I couldn't get onto the wifi at my hotel - life is too short to find out why, one minute it was working the next poof it had gone! So what was the backup plan for communication - well we didn't have one - so I thought, Costa's or McD's and free wifi. Off I trundle with brick of laptop looking for the nearest free connection. Made it thanks to Nero's only to find no message from my friend. What I didn't realise at the time - he was staying in another hotel - and having the same connectivity problems. So he had gone to even greater extremes to connect up. Not knowing this I thought the best plan would be to just walk to his hotel and sit in the foyer and wait for him to pass by. Long story short - we passed each other in the street - he had the same plan and was heading for my hotel foyer! Now that would have been funny.

So the lesson - don't bet your business on ropey internet connections and always have a tested business continuity plan ......

Herding dogs!

I was going to say this week has seen the herding of cats but its been more like dogs - bit easier to herd than cats but if you get it wrong you get eaten!

Its all been about a senior management workshop the focus being to pull together the structure and details to go into specification of contract wording. I wasn't running the thing - lucked out there - just a participant. Everyone else (if you read this - you know who you are ;) had run for the hills as the unleashed pack can be pretty ferocious! Anyway I though this could be fun, in a voyeuristic sort of way, as running these event is not easy at the best of times. However, shock, horror it all went pretty well, I even managed to contribute!

What made the difference? Well it was the use of a technique I came across 20 years ago, part of the now old looking SSADM toolset, but now reinvented as a six-sigma activity called SIPOC. What are all these acronyms doing in here. SSADM, in case you don't know as it was a long time ago, is Structured Systems Analysis Design Methodology - probably why it never really caught the imagination come to think of it. SIPOC stands for Supplier, Input, Process, Output, Customer - e.g. how to define an activity in the SSADM process modelling world.

The following link has a good description of what you do to fill out a SIPOC;

http://www.isixsigma.com/tools-templates/sipoc-copis/sipoc-diagram/

or check Wikipedia there must be something in there on it.

In fact, at the workshop, this process was followed very closely but with the addition of discussing the 'principles' of the contract area before launching into the detail of the 'process' part. Which provided a 10,000 ft introduction to what we were talking about and was a good feature to add.

So 10 out of 10 for SIPOC dog herding, and rock-on SSADM there is life there still ;)

Whole greater than the sum of the parts!

Realised I've been living a new word over the past few weeks and didn't even know it!

The word is 'equifinality' - what - well here is the Wikipedia definition:

"Equifinality is the principle that in open systems a given end state can be reached by many potential means. The term is due to Ludwig von Bertalanffy, the founder of General Systems Theory. He prefers this term, in contrast to "goal", in describing complex systems' similar or convergent behavior. It emphasizes that the same end state may be achieved via many different paths or trajectories. In closed systems, a direct cause-and-effect relationship exists between the initial condition and the final state of the system: When a computer's 'on' switch is pushed, the system powers up. Open systems (such as biological and social systems), however, operate quite differently. The idea of equifinality suggests that similar results may be achieved with different initial conditions and in many different ways. This phenomenon has also been referred to as isotelesis (Greek: ἴσος /isos/ "equal", τέλεσις /telesis/ "the intelligent direction of effort toward the achievement of an end.") when in games involving superrationality.

The previous post raised the issue of how to you start to define the requirements and projects for a complex system - essentially how can you make sure you have captured them all?

What you need of course is a very large dose of equifinality - you need to travel as many different paths through whatever it is the system is being designed to do as possible. These paths, of course, need to be both top-down and bottom-up and cover as many viewpoints of the system as possible.

So what sort of viewpoints are we talking about?

What about;

• Physical architecture
• Data - Information architecture
• Business Process architecture
• Security architecture
• Enterprise architecture
• Functional architecture 
• User architecture

However, you may therefore need a degree in architecture to fully complete ;)

Final thought from the complexity course I'm doing is that even if you take all these paths you will still have some emergent property that will take you by surprise!

Bottom-up and Top-down

No ..... not that sort .....

Validation and verification related of course!

The Question:
You have a brave new view of the future for you operations - big data related to big assets and all that new stuff is banging on your door. Why aren't you using this to improve efficiencies in the business? Everyone else is - just read about what you can do.

Issue:
You have an operation that currently runs not that badly, is very complex, and has lots of fragmented data. How can you start to introduce a new big-data type system into what you do?

The Solution:
You need to start by gathering requirements for the new system, have a look through these and then see which can be implemented and on what timescales - of course - simples!

Well that's all very good from the 10,000 ft management helicopter view of the problem. The next step in this world is a bit of Start Trek Management (STM),

'Make It So'  number one.

and off we go.

Meanwhile in a universe near you, requirements gathering has started, as the make it so at this level doesn't involve much thinking, just a bit of organising of meetings. This usually goes well, everyone wants to get their 'issues' out on the table, "and a want a yellow button in the top corner of the screen" type stuff along with "we would like to manage risk at an enterprise level". Result - one big bucket full of requirements! Yes, yes I can hear you requirements management types - structured approach, attributes blah, blah... Unfortunately, here in the real world the Captain wants progress, and NOW! So things happen, and the feedback is good, everyone is venting, carry on number one! More workshops - they work. Bucket gets fuller and fuller - big data gone mad. We need a management tool for all this, role out some requirements software to manage it all. Phew thank goodness that existed now we can relax can't we? But no - its just a fancy bucket - we shall have to engage (STM) brain to figure out what to do with all this data (sorry - poor STM jokes).

Number one, "where are we" - "we have a bucket full sir"

So, the problem with the bottom-up set of activities is that you end up in a position where you can't see the wood from the tree's. While the STM top-down view of the world ends up launching a raft of projects but you are never sure if they will connect with the real world. The conclusion so far is that, unless you do both BU and TD then you will never figure out if your big data related initiatives will be viable and add value to the business.

Not thought further than this yet ..... sits down and puts fist on chin .....

3D's of computing (Data, Devil, Detail)

This week has seen a flurry of activity under the banner of Big Data!

The finale was Friday evening watching a recording of this weeks Horizon programme on 'Big Data' - which I watched with 3 of my advisor's - sounded like geek heaven to us. Anyway the programme unfolded, blah, blah, big data, lot of 1's and 0's flashing over the screen to show you where the big data was coming from and going to. As it went on though, I personally, was having trouble keeping my face straight - to the annoyance of one of my advisor's who kept telling me to shut up. Having slept on it and having been immersed in a real live project for the past month or so directly dealing with Very Big Data (maybe that will catch on - VBD ;) the things that were bothering me boil down to the following;

1. there's a 'smoke and mirrors' feel about a lot of this big data talk. Certainly there is vast potential for mining data, but, from what I've seen 'ordinary' companies are miles away from being in a position to exploit it fully. Enter the big data repository suppliers who will solve all your big data consolidation and mining problems for you. Off you go....
2. enter the mythical 'algorithm' - is having this central repository going to work. As in the Horizon programme, when you need to access the data all you do is create the algorithm to do what you need - simples! You have your data, you can access it from anywhere at any time (oh yes you can) what are you going to do with it (in my world you should have though of that beforehand but that's another story) you have your bucket of data and want to fish out some 'benefit'. What do you do, you write an algorithm to do this - most of this algorithm is just searching and filtering and displaying - not much algorithm about that. However, there could be an analysis element in this algorithm too - sounds like you need to dust of the old Fortran compiler to me! What's the problem, the problem is spreadsheets, everyone wants to run their own personal 'algorithm' dealing with their own specific needs - and quite rightly too! They take an extract of the big data, do some work on it, write the report and off they go. Well, probably a bit more than that but you get the idea! All this leads to fragmentation (again) of the data set as it is difficult to re-upload you work back into the mother ship. 
3. what's needed of course is a managed way of allowing access to the big data and development of local 'algorithms' - sounds like app development to me! These can use and refresh the big data appropriately. Sorry seem to have entered the smoke and mirrors zone again. Great aspiration but do 'ordinary' companies really have the quality of data to allow meaningful apps to be developed?

The thoughts continue, keep smiling......